Zomato, Swiggy call claims of antitrust probe by CCI as ‘misleading’
Zomato addressed the claims of the antitrust investigation by the Competition Commission of India (CCI) into its business practices, and called them “misleading”.
Food delivery platform Zomato won over the Internet after its epic reply to a customer who tweeted about cancelling his order stating that the designated rider was a “non-Hindu”.
In a bizarre tweet, the customer Amit Shukla said, “Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel” (sic).
Just cancelled an order on @ZomatoIN they allocated a non hindu rider for my food they said they can’t change rider and can’t refund on cancellation I said you can’t force me to take a delivery I don’t want don’t refund just cancel
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— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
The man also shared screenshots of his conversation with Zomato’s customer care.
This is my objection pic.twitter.com/U4DjaHONoo
— पं अमित शुक्ल (@NaMo_SARKAAR) July 30, 2019
In one of the tweets, he said that Zomato was forcing people to take deliveries from people whom they don’t approve of and refuses to refund on cancellation. He further said that he will be removing the food delivery app and will take up the matter with his lawyers.
However, Zomato was quick to respond.
It tweeted, “Food doesn’t have a religion. It is a religion”.
Food doesn’t have a religion. It is a religion. https://t.co/H8P5FlAw6y
— Zomato India (@ZomatoIN) July 31, 2019
Zomato founder Deepinder Goyal seconded the company’s stand saying, “We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values”.
We are proud of the idea of India – and the diversity of our esteemed customers and partners. We aren’t sorry to lose any business that comes in the way of our values. 🇮🇳 https://t.co/cgSIW2ow9B
— Deepinder Goyal (@deepigoyal) July 31, 2019
The company’s response was welcomed by netizens. Many lauded Zomato for “publicly rejecting the growing hate and bigotry”.
The customer has also come under fire for his tweets.
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